Last Updated: 11/6/2024
At Best Jersey Store, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help. This Refund and Returns Policy outlines the terms and conditions for returning items purchased from https://bestjerseynfl.com/.
1. Returns
Eligibility for Returns
To be eligible for a return, your item must:
- Be unused and in the same condition that you received it
- Have all original tags and packaging intact
- Be returned within 30 days of the purchase date
Certain items, including sale or clearance items, gift cards, and personalized or custom products, are not eligible for return.
Return Process
- Contact Us: Email our customer support team at [email protected] with your order number and reason for return. We’ll provide you with return instructions and address.
- Ship Your Item: Send the item back to the address provided, using a trackable shipping method. The customer is responsible for return shipping costs unless the item arrived damaged or incorrect.
- Processing: Once we receive and inspect your return, we will notify you of the approval or rejection of your return. Approved returns will be processed as a refund or store credit, as requested.
2. Refunds
If your return is approved, we will issue a refund to your original payment method. Please allow 5-10 business days for the refund to appear in your account, depending on your financial institution.
Partial Refunds
In certain situations, only partial refunds may be granted (e.g., for items that are returned after the 30-day period or have minor signs of wear). Any applicable restocking fee will be communicated during the return process.
3. Exchanges
If you need to exchange an item for a different size or color, please contact us to initiate the exchange process. We will work with you to ensure availability and assist in facilitating an exchange.
4. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 7 days of delivery. Provide your order number and photographs of the damage or incorrect product. We will arrange for a replacement at no additional cost to you or issue a full refund if a replacement is unavailable.
5. Non-Returnable Items
Certain items are non-returnable, including:
- Personalized or custom items
- Gift cards
- Final sale or clearance items
6. Late or Missing Refunds
If you haven’t received a refund after 10 business days, please:
- Check with your bank or credit card provider, as processing times may vary.
- Contact us for assistance, and we will investigate the status of your refund.
Contact Us
If you have any questions about our Refund and Returns Policy, please contact us at:
Best Jersey Store
Email: [email protected]
Website: https://bestjerseynfl.com/
Thank you for choosing Best Jersey Store!